1943 Industrial Drive, Libertyville, Illinois

Local Moving
Long Distance
Moving Services
Military & Government
Employee Moving
Full & Partial
Packing Services
Short & Long Term
Storage Services
Other Company

Local Move Customer Survey

Shur-Way Moving and Cartage requests your help. Please complete the following Customer Satisfaction Survey based on your moving experience. We thank you for your business and time.

On a scale of 1 to 5, 1 being the worst and 5 being the best.

1. Was our office staff professional, courteous, and knowledgeable throughout your entire moving process?(required)

Additional Comments:

2. Was your salesman on time to your appointment?

3. Was your salesman professional, courteous and knowledgeable throughout your entire estimate experience?

4. Was your salesman able to answer all of your questions throughout the entire survey experience?

Additional Comments:

5. Did the packer or packer’s arrive on time, and were dressed in a professional manner?

6. Please rate the overall packing experience.

Additional Comments:

7. Was your crew on time and courteous throughout the entire loading experience?

8. Was your home prepared properly prior to moving? (use of rug runners, cardboard, door coverage)

9. Did your crew demonstrate a professional appearance and remain courteous throughout your entire loading experience?

Additional Comments:

10. How would you rate your overall moving experience with Shur-Way Moving and Cartage?

Additional Comments:

11. Throughout the moving process did you experience any household or cargo damage? If yes, please explain the circumstances below.

Additional Comments:

12. Based on your moving experience would you refer Shur-Way Moving and Cartage to a friend, family member or co-worker? 1 being very unlikely, 5 being very likely.

Additional Comments:

Full Name (required)



Move Date(required)